Job Opportunities

Job post summary

Date posted: June 1, 2026

Role Overview

The Operations Manager is responsible for the smooth day-to-day running of the studio. This role oversees scheduling, customer experience, staff coordination, and facilities, ensuring all operations run efficiently and to a high standard. This is an in-person, hands-on role requiring strong organisation, communication, initiative, and problem-solving skills, with the ability to manage multiple priorities in a dynamic environment.

Key Responsibilities

Studio Operations

  • Manage and maintain the studio schedule across classes, private sessions, and events

  • Coordinate instructor and staff schedules, including class coverage and substitutions

  • Oversee booking systems, ensuring accuracy and resolving scheduling issues

  • Communicate schedule changes, cancellations, and updates to members

  • Write and maintain operational processes and standard operating procedures

  • Oversee front desk workflows and ensure tasks are completed effectively

Customer Experience

  • Manage all customer communications (email, social media, and in-person)

  • Manage inquiries, bookings, and general support requests

  • Handle membership management, including payments, changes, and troubleshooting

  • Resolve customer issues and feedback in a professional and timely manner

  • Ensure a high standard of service and a welcoming studio environment

  • Support community engagement and positive member relationships

  • Support outreach initiatives to attract new clients, partnerships, and business opportunities

  • Create and distribute the newsletter, ensuring timely and engaging communication with members

Facilities & Equipment

  • Oversee studio cleanliness, organisation, and overall readiness

  • Coordinate cleaning schedules and maintain supply levels

  • Manage inventory of equipment, safety gear, and studio supplies

  • Track equipment usage and coordinate repairs or replacements

  • Ensure regular maintenance and safety checks are completed

  • Liaise with external vendors or building management as needed

Staff Coordination

  • Support hiring, onboarding, and training of staff

  • Coordinate team schedules and ensure adequate coverage

  • Maintain clear communication of procedures and expectations

  • Support performance management and address any staff-related issues

  • Foster a positive, professional, and inclusive team environment

Finance & Administration

  • Support billing, invoicing, and payment processes

  • Monitor and follow up on failed or outstanding payments

  • Assist with payment and staff documentation

  • Maintain accurate records and support basic financial tracking

  • Support grant-related administration, including writing grant applications and letters of support where required

Events & Studio Activities

  • Support the planning and coordination of workshops, events, and studio activities

  • Assist with scheduling, logistics, and participant communication

  • Coordinate studio rentals and external bookings

  • Ensure events run smoothly from an operational perspective

Additional Responsibilities

  • Provide general operational support across the business as needed, adapting to evolving studio priorities and ad hoc tasks

Key Skills & Requirements

  • Minimum 1 year experience managing or supporting operations in a boutique fitness studio or similar environment

  • Strong organisational and time management skills

  • Excellent communication and interpersonal abilities

  • Ability to multitask and manage competing priorities in a fast-paced setting

  • Strong attention to detail and problem-solving skills

  • Experience with scheduling or booking systems (preferred)

  • Proven customer service experience

  • Comfortable using digital tools and systems

  • Proficiency in tools such as Canva, Google Suite, Mariana Tek (or similar booking systems), Sage (or similar accounting software), and Squarespace (or similar website builders)

Role Scope

  • Part-time (25 hours/week), Monday - Friday, 12:30 PM–6:00 PM, with flexibility based on business needs

  • Combination of administrative and on-site operational responsibilities

  • Flexibility to support occasional evenings or weekends

  • This is a one-year contract with the potential to be extended.

Job Type: Part-time

Work Location: In person

How to apply: Send your cover letter & CV with the subject line “Operations Manager Role | Application” to admin@aerialcirque.org